Welcome to Adynex Digital Marketing Agency (“Adynex”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit adynexdigital.com (the “Website”), buy our digital marketing courses, ebooks, PDFs, templates, and other digital products, or use our marketing services.

By using our Website or making a purchase, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Adynex Digital Marketing Agency
H, 3184, Vikas Marg, Sector 46, Gurugram, Haryana 122003, India
Phone: 8607413010
Email: contact@adynexdigital.com

2. Information We Collect

a) Information you give us

• Name, email address, phone number, and WhatsApp number
• Billing details such as city, state, and PIN code
• Business name and details you share in enquiry forms
• Messages, feedback, and any files you send us

b) Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referring website
• Cookies and similar technologies (see Section 7)

c) Payment information
We do not collect or store your card, UPI, or net banking details. Payments are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. Your payment details go directly to Razorpay and are governed by Razorpay’s Privacy Policy (https://razorpay.com/privacy/). We receive only confirmation of payment status, a transaction ID, and order details.

3. How We Use Your Information

We use your information to:

• Process orders and payments for courses, ebooks, PDFs, and other digital products
• Deliver digital products by email, download link, or course login
• Provide access to purchased content and customer support
• Respond to enquiries and provide our agency services
• Send order confirmations, invoices, receipts, and important account updates
• Send offers, updates, and marketing content (only where you have agreed; you can opt out anytime)
• Improve our Website, products, and services
• Prevent fraud, misuse, and unauthorised access
• Comply with legal and tax obligations

4. Legal Basis and Consent

We process your personal data based on your consent, to fulfil a contract with you (such as delivering a purchased product), and to comply with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by contacting us.

5. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Payment processors (Razorpay) to complete your transactions
• Service providers that help us run the Website, such as hosting, email delivery, course platforms, analytics, and CRM tools
• Advertising and analytics platforms such as Google Analytics, Google Ads, and Meta (Facebook/Instagram) for measurement and remarketing
• Legal or government authorities when required by law, court order, or to protect our rights
• Business successors in the event of a merger, acquisition, or sale of our business

All service providers are expected to protect your data and use it only for the purpose we engage them for.

6. Digital Products and Access

When you buy a digital product from us:

• We use your email and phone number to deliver the product and send access details.
• Your purchase history is kept so you can access your content and so we can provide support.
• Our digital products are for your personal use only. We may monitor for unauthorised sharing, resale, or piracy of our content.

7. Cookies and Tracking Technologies

We use cookies and similar tools to keep the Website working, remember your preferences, analyse traffic, and show relevant ads. These may include Google Analytics, Meta Pixel, and Google Ads tags. You can disable or delete cookies in your browser settings, but some parts of the Website may not work properly as a result.

8. Data Retention

We keep your personal data only as long as needed for the purposes in this policy, or as required by law (for example, tax and accounting records are kept for the period required under Indian law). After that, we delete or anonymise it.

9. Data Security

We use reasonable technical and organisational measures to protect your data, including SSL/HTTPS encryption, restricted access, and secure payment processing through Razorpay. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for marketing or data processing
• Nominate another person to exercise your rights in case of death or incapacity
• Raise a grievance regarding the handling of your data

To exercise these rights, email us at contact@adynexdigital.com. We will respond within a reasonable time and in line with applicable law.

11. Marketing Communications

We may contact you by email, SMS, call, or WhatsApp about your orders, our products, and our services. You can opt out of marketing messages at any time by clicking “unsubscribe” in our emails, replying STOP, or contacting us directly. Transactional messages about your orders will continue.

12. Children’s Privacy

Our Website and products are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a child has given us personal data, please contact us and we will delete it.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Website after changes means you accept the updated policy.

15. Grievance Officer and Contact Us

For questions, complaints, or requests about this Privacy Policy or your data, contact:

Grievance Officer, Adynex Digital Marketing Agency
H, 3184, Vikas Marg, Sector 46, Gurugram, Haryana 122003
Phone: 8607413010
Email: contact@adynexdigital.com

We aim to acknowledge your complaint within 48 hours and resolve it within 30 days.